Terms and Conditions

These terms apply to the use of this website and to the video production services offered by VideoVibe365, Poland, NIP (tax identification number) 5842819849 ("VideoVibe 365", "we", "us", "our"). By using this website or ordering our services, you agree to these terms.

1. Our services

We create videos such as tutorials, spokesperson videos, product ads and AI ads. The scope, price, delivery time and number of revisions of each project are agreed in writing (for example in a quote or an order) before work starts.

2. Quotes and orders

Quotes are free and without obligation. An order is confirmed once we have both agreed on the scope and price in writing. Orders placed through third-party platforms (such as Fiverr) are also subject to that platform's terms.

3. Payment

Payment terms are stated in the quote or order. Unless agreed otherwise, work starts after payment, or the agreed deposit, has been received. The fee for a consulting call counts toward your order if you place one.

4. Your materials and approval

You are responsible for the information, scripts, logos, products and other materials you provide, and you confirm that you have the right to use them. We share a script or storyboard for your approval before production; changes to the approved script or storyboard after production has started may be charged extra.

5. Revisions

Each project includes the revisions agreed in the order. Further changes, or changes outside the agreed scope, may be charged extra.

6. Delivery

We aim to deliver within the agreed time. Delivery times depend on receiving your materials and approvals on time, and may change if the scope changes.

7. Rights to the video

Once paid in full, you may use the finished video for your business, including on your website, social media and in ads. We may show the finished video in our portfolio and on our channels, unless you ask us not to before delivery. Music, stock footage and other third-party materials are licensed under their own terms.

8. Cancellation and refunds

You may cancel an order before production starts. Work already done, and costs already incurred, may be charged. Once a video has been delivered, it can't be refunded, but we'll work with you to make the agreed revisions.

9. Liability

We do our best to keep this website accurate and available, but we can't guarantee that it is always error-free or online. To the extent permitted by law, our liability for a project is limited to the amount paid for it. Nothing in these terms limits any rights you have as a consumer under the law.

10. Privacy and cookies

We use the information you send us, for example through the contact form, only to answer your request and carry out your order. See our Cookie Policy for the cookies this website uses.

11. Governing law

These terms are governed by the law of Poland, and disputes will be settled by the competent courts in Poland. If you are a consumer, this doesn't take away the protection given to you by the law of the country where you live.

12. Changes to these terms

We may update these terms from time to time. The version on this page applies from the date shown above.

13. Contact

Questions about these terms? Send us a message through our contact form.